Topnotch 👍

My Sister , Virginia has been there for 3 weeks , the only negative comment she has had is about her requests for the food menu to be selected by the patients . As long as there’s not a diet restriction the food selections should be left up to the patients . There are selections that seem to be the same everyday. A little variety based upon taste and availability might help the long stays due to rehab and PT based upon surgeries . Why can’t the patients be given more choices of food 3 times a day like other successful hospitals? Other than the above her stay has been ok.

People very nice, lots of smiles. Like other comments, I agree that a patient needs an advocat. My friend said many times that ,” I’ll be right back” was at times hours

Beautiful facility , professional staff and friendly ! Very clean and quiet ! Love love the vibe ! So tranquil!

This place looks good at first but don’t be fooled ,the second my primary insurance ran out they threatened me with arrest if I didn’t leave and would not wait for my Medicare review they sent me out without medication and now it’s a real struggle to get them ,heart attack just a few weeks before ,no compassion

While it is a clean facility and the nursing staff are wonderful i found it more of a nursing home than a rehabilitation center. One afternoon upon entering i saw them lining up patients in front of a television to watch a movie. Like they do in nursing homes as an activity. My biggest complaints haver to do with the case manager, James. He was not competent in doing his job at all. I was to the point of pulling my MIL out and taking her back to the hospital, because he was not scheduling her doctor’s appointments as needed. Rose stepped in and took care of business. She was extremely helpful and understanding. Then, there is the booking billing agent. Who will call you and expect full payment at that moment. I’m sorry but depending on the insurance coverage that can take from hundreds to tens on thousands of dollars. She is relentless. We asked her to bill us. She sends an invoice and calls again for payment. My MIL hadn’t even been released yet! If we can’t pay on demand are they going to hold her captive for ransom? In general I found that staff and patients are given the bare minimum. Which is really not acceptable. I’m not saying that they need every gadget or to of the line, but I see no areas for occupational therapists to work with patients for tasks such as grocery shopping and other real life tasks. I would not recommend trellis to anyone

Worst place ever I sat in my own waist. 5 hrs till someone cleaned me up. Night shift over a hour to get to ya.i would sooner die before going back their horrible place!!!!!

NEVER AGAIN will I have the hospital transfer my mother here again, STAFF IS terrible no communication at all. Every question I’ve asked i get the same BS answer, oh I have to ask the Dr. My mother missed appointments cause of this staff. Among other ISSUES that I have with this Facilitie. Don’t have your family brought here if you love your family.

Very Professional and Friendly Staff. Attentive to patients. Very clean and orderly place. I feel very satisfied with the treatment my friend is getting here.

Interviewed with the D.O.N. , who was professional, courteous and friendly. Front desk was also very helpful.

I haven’t experienced Trellis enough for a 5 star review, but on this first visit I experienced a clean facility, with prevalent rehab activity, and a very friendly, helpful staff.

The staff was very friendly and sincere after my father passed. My dad could be very difficult at times but the staff was very patient with him.

This was a negative review about my fathers care at Trellis. After experience truly abhorrent care for my mother at another facility, not Trellis, I can see now that it is not Trellis, it is the very broken healthcare for profits system we have in America that leads to care concerns: So considering this I would now recommend Trellis based on my opinion that there are way worse options. Just stay involved with your loved ones care team for best outcome.

Lorraine seems to be happy and slowly healing. She’s more patient than I am. I always have a problem with the food served. She didn’t touch it so we left. Clean and friendly.

Took very good car of our friend while he was in for help recovering from seizures – everyone was very professional and helpful.

In the life you can confront a difficult health situations 😑 and I need to says it was a bless to have this place in my options for my recovery .. the employees were so empathetic to me in those terrible times, and make those people feel loved and valued and their motivation helped me to get better and fight for me and family .. I just say thank you for being there for me 🥹🙏🏼.. there is more people enjoying this amazing place.. some of them don’t have family close and all of this lovely stuff helps them to keep up 😇😇😇 THANK YOU TRELLIS CENTENNIAL!

Called three different times, got sent to voicemail. No one wants to pick up the phone or let me speak to someone.

My family was there and had a very poor experience. She was not attended for on several occasions when she called a nurse it took them sometimes 20 minutes to come and sometimes not at all. There are also some uncaring and even abusive nurses in the facility . Highly recommend you seek care other places if possible . Not all staff is bad but they definitely need some checks and balances especially with the case management. Have your family wear a camera so you can know how they are being treated at all times

In my opinion, this place likely contributed to my grandmother’s decline and eventual death. She had cancer and a broken arm, and yet every time I’d visit I would continuously see the nursing staff handle her broken arm very roughly, to the point that she’d be evidently in pain when being moved. Beyond that, the staff were highly inattentive, disrespectful, and provided false information. They told us they would monitor her situation and would help with scheduling appointments, but even after weeks in their facility, she would be continuing to decline with no sign of any appointments, improvements, or sense of urgency. During one point when she was at a very significant decline, when we’d question the nursing staff about bringing her to the hospital, they mocked the idea. Specifically, when approaching the idea of bringing her to the hospital, one nurse stated in a mocking tone, “you’ll be waiting a long time.” How is that even remotely appropriate?? Of course we’d need to wait, it’s a hospital, but the staff at Trellis would prefer to keep a declining elderly woman in their facility than allow a more skilled facility to potentially improve the situation. Aside from their negligent care, the staff were also consistently uninformed and often unable to contact. Several times when we’d attempt to call, we were hung up on or told X person was unavailable, even if we’d call day after day. And then, even though it was CLEARLY stated numerous times that she had cancer and a fractured arm because of it, the nurses and doctor himself would act as if her injuries were superficial, and would scoff at the idea of cancer, even though a cancer specialist confirmed it was such. We spent over a month in this facility, and that was a month for my grandmother to be neglected, poorly cared for, and treated disgustingly. In that time, we could have received proper care for her, brought her to doctor appointments or hospitals ourselves, and maybe we could have had more time with her. If you are considering bringing a loved one into this facility, I urge you to think again. Your loved one may be treated like an animal, or at the least will receive significantly better treatment elsewhere. Trellis needs to fire every single one of its current employees, because they are a stain on the medical field.

Everyone is super friendly

Amazing group of ladies at the front desk. Very knowledgeable, compassionate, they are angels.